2. Return & Refund Policy

Return & Refund Policy

MB Communication

At MB Communication, we are committed to supplying genuine products with accurate product information to help our customers make informed purchasing decisions. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Returns will only be accepted under the following circumstances:

  • Incorrect Product Delivered: If the product delivered is different from the product ordered, as confirmed by the order details or invoice.

  • Defective Product: If the product is found to be faulty or defective upon delivery and the issue is verified by our technical team.

  • Missing or Incorrect Items: If an item included in the confirmed order is missing or an incorrect item has been supplied.

All return requests are subject to verification and approval by MB Communication.

2. Software Compatibility and Customer Selection

Customers are responsible for reviewing all product specifications, technical requirements, supported operating systems, software compatibility, hardware requirements, interfaces, connectivity options, and other relevant details before placing an order.

Returns will not be accepted due to software incompatibility, unsupported operating systems, incompatible hardware, incorrect configuration, or the customer's failure to check the product specifications before purchasing.

If a product is functioning according to its advertised specifications but does not meet the customer's specific requirements, this will not be considered a product defect and will not qualify for a return or refund.

Customers are encouraged to contact our sales team for clarification regarding product specifications and compatibility before making a purchase.

3. No Returns for Change of Mind

Returns, exchanges, or refunds will not be accepted for reasons including:

  • Change of mind after placing an order.

  • Ordering the wrong model, product, or specification.

  • Selecting a product that does not meet the customer's requirements.

  • Finding a product unsuitable for the customer's intended use.

  • Expecting features, functions, or performance that were not specified in the product description.

  • Price differences or finding the same product at a lower price elsewhere.

Please ensure that you have selected the correct product and reviewed all relevant specifications before confirming your order.

4. Reporting a Defective or Incorrect Product

Customers must contact MB Communication within 3 days of delivery if the product is incorrect, incomplete, damaged, or defective. Requests made more than 3 days after delivery cannot be accepted under this policy (the manufacturer's warranty still applies).

Please provide the following information:

  • Order number or purchase invoice.

  • Product name and model number.

  • Description of the issue.

  • Clear photographs or a video demonstrating the issue, where applicable.

Our team may request additional information or conduct technical testing to determine whether the product is genuinely defective or was supplied incorrectly.

5. Return Conditions

Approved returns must meet the following conditions:

  • The product must be provided for inspection and verification.

  • All supplied accessories, components, and documentation must be included.

  • The product must not have been damaged due to misuse, mishandling, unauthorized repair, improper installation, or negligence.

  • The product must not have been modified or tampered with in a manner that caused the reported issue.

  • The original invoice or proof of purchase must be provided.

Please obtain return authorization from MB Communication before sending any product back. Unauthorized returns may be refused.

6. Refunds and Replacements

If a product is confirmed to be defective or incorrectly supplied, MB Communication will review the case and determine an appropriate resolution in accordance with applicable law and the circumstances of the purchase.

Depending on the case, the resolution may include repair, replacement, or refund.

A refund or replacement will not be provided where the reported issue is attributable to software compatibility, incorrect product selection, customer configuration, misuse, or a misunderstanding of the advertised specifications rather than a verified product defect.

7. Return Shipping Costs

If a return is approved because MB Communication supplied an incorrect product or the product is confirmed to be defective upon delivery, MB Communication will arrange the return and pay the return shipping, as well as the cost of sending the correct or replacement product.

For returns that do not qualify under this policy, MB Communication is not obligated to accept the return or bear the associated shipping costs.

8. Warranty

This Return & Refund Policy is separate from the manufacturer's or supplier's warranty. Products covered by a warranty may qualify for repair or replacement according to the applicable warranty terms and conditions.

A warranty does not automatically entitle a customer to a refund or return for software compatibility issues or incorrect product selection.

9. Contact Us

For return-related queries or assistance, please contact:

MB Communication
Showroom #SA-16, 2nd Floor, TechnoCity, Opposite Uni Centre, Hasrat Mohani Road, Karachi, Pakistan

Phone: 021-32270926-7
Email: sales@mbcommunication.com.pk
Website: https://www.mbcommunication.com.pk/

By placing an order with MB Communication, customers acknowledge that they have reviewed the product specifications and understand this Return & Refund Policy, subject to applicable consumer protection laws.